How to contact us
We are proud to develop reliable software which is easy to use.
If however you have any problems using our software, please feel free to email us at the following address:
What to tell us
To help us to deal with your issues as quickly as possible, please provide:
Your contact details
- Your name
- Your organisation's name
- Your phone number
- Your email address
Software details
This information is displayed on the "splash screen" when the product is launched
- The name of the software product (eg Auto Bank Rec™)
- The edition of the software (eg Enterprise)
- The version of the software (eg v1.4.2.0)
- The licence key (eg AAAA-BBBB-CCCC-DDDD-EEEE)
Details of the problem
If possible, please provide screen-shots of your problem.
- The nature of the problem (eg how to cause the error)
- The effect of the problem (eg what the error prevents you from doing)
If you are able to provide us with remote access to investigate the problem, please also provide details of how to obtain these access rights.